How we safeguard The Student Room community
As the UK’s largest online student community, we’re dedicated to making sure our users feel safe and at home on our site. To do this, we have a number of processes in place.
SAFEGUARDING THE WELLBEING OF OUR COMMUNITY
Every day on The Student Room (TSR) we see young people supporting each other through the challenges of life.
We’re proud that TSR is a place where these connections can happen, and it’s important that all our members are able to receive real-world support, but at the same time we recognise a need to safeguard our community and vulnerable users. We do this in a number of ways:
We have a moderation policy, with specific processes for sensitive or controversial topics
Where possible, we partner with health professionals to share valuable and authoritative advice with our community about their health and wellbeing
We have a welfare and escalation policy which is activated in the event that a serious risk to a member of community is identified. All volunteers and TSR staff are trained in this policy to ensure the safety of our community is paramount.
YOUR ROLE IN SAFEGUARDING ON TSR AS AN OFFICIAL REP
Official Reps play an important role in contributing to a safe and supportive environment on The Student Room. All institutions who sign up for Rep Account must have read and accepted the Terms and Conditions for Official Reps. As an official rep, you can support by:
Reporting concerning content using the report functionality and according to the escalation process
Don’t send unsolicited private messages (if it is absolutely necessary to talk to someone in private, let them know you’re going to do so on a public forum first)
Keep conversations casual, but professional, and don’t ask for unnecessary personal information