How to effectively engage with applicants during Results and Clearing

Assets from webinar held on 21 June 2022

Key takeaways:

From around 5th July make sure key Clearing information is available and easy for applicants to find - build your presence everywhere
Make sure you are timely, informative, supportive and engaging in your communications - congratulate all students
Pre-empt the concerns of students to showcase what an empathic and supportive university you are e.g. grade boundary worries, how they can reach you, when results will be released
Offer balanced advice that helps students to make informed decisions
Reach out to Client Services if you need extra support