We’re Hiring – Client Services Executive

We are looking for a Client Services Executive to join The Student Room Group.

Who are we?

The Student Room Group (TSR) is the largest, most useful and best-loved online student community. Millions of students turn to us first for advice, info and support on work, learning and life’s ups and downs. And that means we’re uniquely privileged to connect educators, employers and consumer brands to switched-on young people actively seeking out answers and meaningful connections.

What you’ll do:

Manage Client Communications: Replying to tasks raised by our Clients and Sales Team, escalating
to Customer Success Managers or Head of Client Services where appropriate.
Client onboarding: Guide new clients through their booked campaigns, setting clear expectations on what’s needed and when. Review creative materials, providing early feedback to ensure they meet our standards.
Display Ad Setup: Traffic display ads through Google Ad Manager & DV360 using creative provided by our clients.
Email Campaigns: Build and deploy engaging email campaigns via Salesforce Marketing Cloud, monitor performance, and share insightful reports with clients.
System Management: Keep opportunities updated in Salesforce. Manage advertiser details and campaign schedules to maximise inventory and avoid clashes.
Campaign Monitoring & Optimisation: Regularly check campaign performance, making adjustments
to ensure everything is on track and achieving the best possible results.
Work collaboratively: Work closely with the Client Services team, Sales, and other departments to coordinate and streamline client campaigns.
Ad hoc: Take on additional responsibilities based on business needs and strategy.

This job description is not intended to be all-inclusive and will evolve with the ongoing needs of the company. You will be expected to perform other related duties as reasonably instructed.

This opportunity will suit someone who

Has a passion for doing what’s best for students and want to make a positive impact
Is highly detail-oriented and analytical, with a knack for spotting issues before they arise.
Communicates clearly and professionally in person, across email and on Microsoft Teams.
Has strong IT skills and feel comfortable using various systems and software daily.
Thrives in managing routine tasks with a meticulous eye for detail, knowing consistency and precision are key to campaign success.
Is proactive, driven, and eager to learn new skills.
Can manage multiple tasks efficiently under tight deadlines.
Works well both independently and as part of a collaborative team.

Desirable Skills

Degree level education or equivalent.
Experience with Microsoft Teams, Salesforce and Google Ad Manager.

What does an account manager at TSR do?

Working within our Client Services team, playing a key role in delivering outstanding support to our clients at The Student Room (TSR), you’ll keep clients informed, set clear expectations, and make sure everything is in place for seamless delivery.

Why You’ll Love Working at TSR

At The Student Room (TSR), we prioritise your growth, happiness, and well-being. We believe in creating a welcoming, friendly, and supportive environment where
everyone feels valued. Here are some of the great benefits you can look forward to:

Holiday Allowance: Enjoy 25 days of holiday per year, plus bank holidays, so you have plenty of time to recharge.
Birthday Day Off: Because everyone deserves to celebrate their special day.
Ongoing Learning & Development: We invest in your professional growth with training and development opportunities.
Flexible Working Options: Balance your work and personal life with flexible hours and hybrid arrangements.
Secure Future: Benefit from a generous pension scheme to support your long-term plans.
Healthcare Cash Plan: Stay healthy with support for medical expenses when you need it.
Pet-Friendly Workplace: Bring your furry friends to the office and enjoy a pawsitive workday!

Salary: £25k per annum

Location: Our team meets twice a week in our Brighton office. We’re looking for someone who can commit to attending the office at least twice per week and more frequently during induction or for company events.

We genuinely care about creating an environment where you can thrive both professionally and personally. Come join us and see what makes TSR a great place to work!

To apply for this position to join the team, please send a cover letter (including your salary expectation) and your current CV to: hr@thestudentroom.com

The Student Room is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. We are committed to supporting a team that represents a variety of backgrounds, perspectives and skills.

For the most up to date details regarding all of TSR’s current vacancies please visit http://tsrmatters.com/find-out-about-us/join-the-team/.