How to use the Official Rep tool

Everything you need to know about Official Reps and student engagement.

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Official Reps

The Official Rep is your branded and verified profile on site. It is a community building and networking tool, enabling you to connect with students on an individual level by answering their questions and providing advice from a trusted account.

As you continue to post helpful and engaging content across the site, you will have the opportunity to support students at differing stages of their journey, and build a positive perception of your brand. You’ll gain an informed understanding of the key topics of interest or concern amongst students, allowing you to tailor your communications and ensure you offer the most relevant advice and support.

On this page you'll find all the resources you need to get started, including our Official Rep Safeguarding policy - please ensure you read this before posting on site.

When your account is set up, make sure to visit the Official Rep Lounge for up-to-date information and advice and to ask us any questions (you need to be signed in as an Official Rep to access this page).

Video tutorials

Short clips which will train you on how to use Official Reps.

Check out other videos here.


Watch previous webinars about using your Official Rep for Clearing, finding student tenants for your properties, and more.

Check out other videos here.

Useful resources

Key information for Official Reps

Many of these assets are downloadable, so you can keep them on your desk as a reminder.

Don't forget you can visit the Official Rep Lounge for more support.

Getting set up


Official Rep start up form

Complete this form and Client Services will set up your account.


Official Rep training

Training webinars take place at 10am on Wednesdays.

Sign up

Set up university page

Provide the details for your dedicated profile.


Amend your university page

How to update your profile.

Find out more

Safeguarding our community

Your role as an Official Rep.

Find out more


Using the site as an Official Rep

Best practice

How to use your Official Rep.

Find out more

Response checklist

How to respond to our student community.


Practical aspects of posting

Read this guide for tips.

Find out more

Official Reps Education

Information for Education Providers.

Get info

Official Rep Accommodation

Information for Accommodation Providers.

Get info

Official Rep Insider

An Official Rep who now works for The Student Room shares top tips

Get info



Find the answers to commonly asked questions below:

Any other questions or want to speak to someone?

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