We’re Hiring – Community Manager

We are looking for a Community Manager to join our fantastic team based in the heart of Brighton.

What you’ll do

Working within our Community Team, this role reports to the Head of Community and works within the Life Around Learning section of the TSR website. You’ll be responsible for developing and enhancing a positive culture within our dedicated team of volunteers, and will ensure that our users have access to the most helpful conversations, experts and advice.
You will be empowered to use your nuanced understanding of TSR community and the needs of young people, to manage and take responsbility for your own projects within the Life Around Learning section. Working with the Head of Community you will lead on strategy, and be responsible for the practical implementation of the overall vision. This role is about supporting our community of students to actively participate on TSR and get the most out of it in all aspects of their lives.

Key role responsibilities

• Growth in engagement – working with the Head of Community, and the wider marketing and development teams, take responsbility for improving the levels of engagement across our forums in line with our Community strategy

• Retention – ensure students continue returning to TSR to view, post, and engage more deeply with the site

• Volunteer management – effectively manage the team of Life Around Learning volunteers to grow student engagement in specific forums

• Supporting users – engage directly with users to make sure they get a great service from TSR when they are looking for support

• Site administration – assist in the the report and moderation queue, overseeing our warning system and managing member services

• Content – managing the creation of help content and advice based on discussions trending on TSR, either yourself or via the support team

• Knowledge – stay up-to-date with topics relevant to your area

• Analysis – understand and analyse user experience and forum performance reports, using these to drive strategic development

Specific to this role within the Life Around Learning section, additional responsibilties include:
• Project and campaign management – provide leadership and connect key parts of the business to produce campaigns and project outcomes that benefit young people and our clients

• Community stakeholder relationship development

• Welfare policy – manage the escalation of serious issues and uphold the safeguarding practices of our community

• Strategic development of volunteer team to ensure members of the community are supported, whilst achieving wider business goals

This will suit someone who is:

Experienced in driving engagement of online forums, as well as marketing through social media channels
Passionate about supporting young people throughout the challenges they face
Confident and has proven experience of managing and motivating a young team by coaching and mentoring
Able to enjoy new challenges, think creatively and be solution-focused
A team player but is able to take responsbility to work on projects independently
Self-motivated, goal orientated with has a high-tempo work ethic
Socially confident with the ability to inspire the best in others
Able to comprehend complex technical and statistical information
A degree (or equivalent) is desirable, but not essential

Working at The Student Room

We really care about employee development, happiness, wellness and work life balance. We offer a welcoming, friendly and supportive working environment in the heart of Brighton, plus we enjoy lots of great benefits including:

A competitive salary
Generous commission scheme based on team targets
25 days holiday per year, plus bank holidays
Your birthday day off
Opportunities for ongoing learning and development
Flexible working hours and arrangements
Group Life insurance
Generous pension scheme
Private healthcare
Healthcare Cash Plan
Childcare vouchers
Cycle to work Scheme
Pet friendly workplace
Fresh fruit
Friday afternoon drinks
Regular social, team and charity fundraising events

We encourage you to apply by sending us your current CV and a cover letter. We would love to know more about you, your career aspirations and salary expectation. Send these documents to hr@thestudentroom.com and we will be sure to include you in our shortlisting processes.

To stay up to date on all of The Student Room’s vacancies then follow us on Twitter and Facebook @TSRcareers, or find us on LinkedIn.

The Student Room is dedicated to providing an inclusive working environment that encourages diversity and equal opportunities for all. We are committed to supporting a team that is representative of a variety of backgrounds, perspectives and skills.

As part of our recruitment process, The Student Room collects, stores and processes personal data relating to job applicants. Please read our Job Application Privacy Policy to understand how we use and protect the information you provide, both in your application and at other stages of the recruitment process.