Who are we?

The Student Room Group (TSR) is the largest, most useful and best-loved online student community there is. Millions of students turn to us first for advice, info and support on work, learning and life’s ups and downs. And that means we’re uniquely privileged to connect educators, employers and consumer brands to switched-on young people actively seeking out answers and meaningful connections.

What does a Community Manager at TSR do?

Working within our Community Team, you will report to the Head of Community. You’ll be responsible for developing and enhancing a positive culture within our dedicated team of volunteers, and ensuring our users have access to the most helpful conversations, experts and advice.

In your role, you will be empowered to use your nuanced understanding of The Student Room community and the needs of young people, to manage your own projects within the Pathways section. You will be responsible for the planning strategy for the section, and be responsible for the practical implementation of the overall vision. This role is about supporting our community of students to actively participate on TSR and get the most out of it in all aspects of their lives.

Key role responsibilities:

• Growth in Engagement – Planning strategies to improve the levels of engagement across forums, working with different departments across the business to ensure these are delivered effectively

• Retention – Ensuring students continue to come back to use the community regularly

• Volunteer Management – effectively managing the team of volunteers to grow student engagement in your forums

• Supporting users – engaging directly with users to make sure they get a great service from TSR when they are looking for support

• Site Administration – supporting the moderation team with the report and moderation queue

• Content – managing the creation of content and advice based on student’s needs and interests , either yourself or via the volunteer team

• Knowledge – Staying up-to-date with topics relevant to your area

• Improving experience – listening to the community and making recommendations for improving their experience.

• Analysis – Producing reports and analysis focusing on your forums

• Social–  Supporting the B2C marketing team with social content and planning

• Commercial development – support commercial conversations/pitches, ensuring commercial strategy/partnerships are student-focus and bring value to students as well as clients

• Outreach/PR – Help foster key relationships (eg UCAS) in industry, provide insight and expertise in articles/media, and support impactful PR campaigns

Specific to your role as  Community Manager in the Pathways section, your responsibilities also include:

• Project management – Providing leadership and connecting key parts of the business to produce campaigns and project outcomes that benefit young people and our clients. Including strategising, planning and driving the Pathways contributiong to seasonal peaks of exams and results periods

• Official rep liaison supporting Client Services Rep Managers

• Welfare policy – Managing the escalation of serious issues

• Strategic development of volunteer team

NOTE:  This job description is not intended to be all-inclusive and will evolve with the ongoing needs of the company. You will be expected to perform other related duties as reasonably instructed.